CHI311

If you come across a pothole, an open hydrant, or any other non-emergency issue in the Chicago metropolis, the CHI311 app is your go-to resource to connect seamlessly with city services. The platform serves a vital role in bridging the gap between residents, businesses, and the array of urban maintenance and service efforts.

Upon downloading CHI311, you’ll benefit from the ability to submit service requests instantly. A photo can be included to enhance the precision of your report, and a mapping feature allows you to pinpoint the exact location of the issue—adding to the efficiency of the city's response. Once a service request is lodged, tracking its status and receiving updates on the estimated completion time is possible.

Creating an account unlocks robust tracking capabilities and access to locally-tailored information, which could substantially benefit engagement with community and municipal work. A search function is incorporated to sift through a database of informative articles, and insights into service requests made within your neighborhood are readily available.

This platform covers a wide array of services. Among the most prominent are managing pothole repairs, streetlight fixes, graffiti removal, rodent baiting, garbage cart management, and tree trimming. Requests related to ice or snow removal, heat outages in residences, hazardous buildings, and the maintenance of vacant lots are also facilitated through an intuitive system. Assistance with stray animals and well-being checks for senior residents illustrate its commitment to community care.

The CHI311 app encapsulates a desire for operational transparency and community empowerment, promising to be an essential tool for Chicagoans to maintain and enhance the quality of their urban environment.